Frequently Asked Questions

FirmaBizz is AI-powered document-preparation software that helps you complete publicly available USCIS and IRS forms in a simple, question-and-answer format. We use conversational AI to guide you through the form, but you review, sign, and file it yourself. FirmaBizz is not a law firm and does not provide legal advice or file documents for you.

FirmaBizz uses AI technology to simplify the immigration form completion process:

1. Choose your form: Select the USCIS form you need from our library.
2. Chat with AI: Answer questions in natural language. Our AI understands context and asks follow-up questions as needed.
3. Review & edit: Check the completed form, make any necessary changes, and ensure all information is accurate.
4. Download & file: Download your completed PDF form ready to submit to USCIS.

Timing depends on the form and how quickly you can provide the required information. Our AI assistant guides you step by step and saves your progress so you can pause and return at any time.

No, FirmaBizz is not a law firm and does not provide legal advice. We are document-preparation software that uses AI to help you complete publicly available immigration and tax forms. We provide:

• Form completion assistance
• Educational resources about immigration processes
• Technical support for using our platform

If you need legal advice about your immigration case, we recommend consulting with a licensed immigration attorney. Our service can help you prepare the paperwork, but complex cases may benefit from professional legal guidance.

FirmaBizz is designed for anyone who needs to complete U.S. immigration forms, including:

• Individuals applying for green cards, citizenship, or work authorization
• U.S. citizens petitioning for family members
• Immigrants adjusting status or renewing documents
• Employers sponsoring foreign workers
• Anyone who prefers to handle their own paperwork rather than hiring an expensive attorney

Our platform is available 24/7 and supports multiple languages to serve diverse communities.

We support a wide range of USCIS forms, including:

• N-400 (Naturalization/Citizenship)
• I-130 (Family Petition)
• I-485 (Adjustment of Status)
• I-765 (Employment Authorization)
• I-90 (Green Card Renewal)
• I-131 (Travel Document)
• I-751 (Remove Conditions)
• I-864 (Affidavit of Support)

Visit our forms page for a complete list. Don't see the form you need? Contact us and we'll prioritize adding it.

FirmaBizz offers transparent, affordable pricing based on form complexity:

• Free: Family petitions and citizenship (I-130, I-131, N-400, N-600), asylum (I-589), and individual tax returns and extensions (1040, 1040-NR, 4868, 7004)
• $2.99: Forms I-90, I-765, SS-4, W-7, 941, 944
• $4.99: Forms I-129F, I-539, I-751, I-864, 1040-X, 8938
• $9.99: Forms I-485, I-129, I-140, 1065, 1120, 1120-S, 8865

View specific pricing on each form's page. Official government forms are also available free of charge from USCIS (uscis.gov) and the IRS (irs.gov) — our fee covers only our software and preparation assistance. Why so cheap? FirmaBizz is software, not a law firm — computers do the heavy lifting, so our costs are low and we pass that on. Nothing is hidden, nothing auto-renews, and every purchase is refundable for 30 days.

Absolutely not. At FirmaBizz, we believe in complete transparency. The price you see is the price you pay. There are no hidden fees, no surprise charges, and no automatic renewals. You only pay for the specific forms you complete. We'll always show you the total cost upfront before you start any form, and you won't be charged until you're ready to download your completed document.

We accept all major payment methods for your convenience:

• Credit and debit cards (Visa, Mastercard, American Express, Discover)
• Cash App Pay and Klarna (where available at checkout)
• Apple Pay and Google Pay when available on your device

All payments are processed securely through established payment processors using encryption. We do not store your full payment information on our servers.

Yes. The USCIS filing fees are separate from our service fees and must be paid directly to USCIS when you submit your application. Our fees only cover the document preparation service. USCIS filing fees vary by form type:

• N-400 (Naturalization): $760 USCIS fee + $0 FirmaBizz service (free)
• I-130 (Family Petition): $675 USCIS fee + $0 FirmaBizz service (free)
• I-485 (Adjustment): $1,440 USCIS fee + $9.99 FirmaBizz service
• I-765 (Work Authorization): $470–$520 USCIS fee + $2.99 FirmaBizz service
• I-90 (Green Card Renewal): $415–$465 USCIS fee + $2.99 FirmaBizz service

USCIS fees change — confirm the current amount at uscis.gov before filing. We include filing instructions with your completed document.

We offer the following refund policy:

• Before download: Full refund, no questions asked, if you're not satisfied before downloading your completed form.
• Within 30 days: Full refund on request — no questions asked, even after you download your document.
• USCIS rejection due to errors: Full refund if USCIS rejects your application due to form completion errors caused by our service (documentation issues are not covered).

To request a refund, email support@firmabizz.com with your order details. Refunds are typically processed within 5-7 business days.

We can't tell you which form applies to your situation — that's legal advice, and FirmaBizz is not a law firm and does not provide legal advice. What we can do is show you plain-language, factual descriptions of the publicly available USCIS forms in our library so you can review them and decide which document you want to prepare.

Each form is designed for a specific purpose, and the official instructions explain who generally uses it. To determine which form fits your circumstances, review the official instructions at uscis.gov, or consult a licensed immigration attorney or an accredited representative.

You can browse our form library to read the descriptions and choose a document to prepare.

Completion time varies by form complexity:

• Quick forms (4868, 7004, W-7): 5-20 minutes
• Standard forms (I-765, I-539, 941, 1040): 25-50 minutes
• Detailed forms (I-130, N-400, I-751, 1120-S): 50-75 minutes
• Comprehensive forms (I-485, I-129, 1120, 1065): 60-150 minutes

These estimates assume you have all necessary information readily available (passport, addresses, employment history, etc.). Our AI guides you through the process step-by-step, so you can go at your own pace. You can also save your progress and return later.

Yes! Your progress is automatically saved as you go. You can close your browser and return at any time to continue where you left off. Simply log back into your account and access your in-progress forms from your dashboard. Your information is securely stored and will remain saved for 90 days, giving you plenty of time to gather any additional information you might need. We recommend creating an account (free) to ensure your progress is saved and accessible from any device.

Don't worry - mistakes are easy to fix:

• During completion: You can go back and change any answer at any time during the form completion process.
• Before download: Review your completed form carefully before downloading. You can edit any field directly in the preview.
• After download: Log back into your account and access your form to make corrections. You can re-download the corrected version at no additional charge.

Our AI also includes built-in error checking to catch common mistakes like invalid dates, missing required fields, or inconsistent information before you finalize your form.

No, we prepare the forms but do not file them on your behalf. After completing your form with FirmaBizz, you will:

1. Download your completed, ready-to-file PDF form
2. Print and sign the form
3. Gather required supporting documents (we provide a checklist)
4. Mail your application to USCIS with the filing fee (or file online if available)

We provide detailed filing instructions, including where to mail your application, what supporting documents to include, and how to pay the USCIS filing fee. This approach keeps our costs low while giving you full control over your application.

Security is important to us. We use established security measures:

• 256-bit SSL encryption: All data transmitted between your browser and our servers is encrypted
• Encrypted storage: Your personal information is encrypted at rest using AES-256 encryption
• Secure cloud infrastructure: Cloud hosting with monitoring and protection
• Secure infrastructure: Cloud hosting with monitoring, backups, and access controls
• No data sharing: We do not sell or share your personal information with third parties
• Secure infrastructure: Hosted on cloud servers with monitoring

We use encryption for data in transit and at rest and access controls to protect your information. See our Privacy Policy for details.

We use your data solely to provide our document preparation services:

• To complete your immigration forms accurately
• To save your progress and allow you to access your forms
• To provide customer support when you request help
• To improve our AI technology (only anonymized, aggregated data)
• To send you important updates about your forms (optional marketing emails require your consent)

That's it. We don't analyze your data for advertising, we don't share it with third parties, and we don't use it for any purpose beyond providing you with excellent service. Read our full Privacy Policy for complete details.

Never. We do not sell, rent, or share your personal information with third parties for marketing or any other purposes. Your privacy is sacred to us. The only time we would share your information is if legally required by court order or government authority (which is extremely rare), or if you explicitly authorize us to share specific information with a third party of your choosing. We make our money by providing excellent service, not by selling your data. This commitment is written into our Privacy Policy and is a core part of our company values.

We retain your data based on your needs and legal requirements:

• Active account: We keep your data as long as your account is active so you can access your forms
• Completed forms: Available in your account for 3 years after download for future reference
• Financial records: Kept for 7 years to comply with tax and accounting requirements
• Account deletion: When you delete your account, all personal data is permanently removed within 30 days

You can request deletion of your data at any time by contacting support@firmabizz.com. We'll delete everything except what we're legally required to retain.

Yes. Although FirmaBizz primarily serves U.S. immigration clients, we comply with GDPR requirements for all users. This means you have the right to:

• Access: Request a copy of all personal data we hold about you
• Rectification: Correct any inaccurate or incomplete data
• Erasure: Request deletion of your personal data (right to be forgotten)
• Portability: Receive your data in a machine-readable format
• Objection: Object to certain types of data processing
• Restriction: Request that we limit how we use your data

To exercise any of these rights, contact our privacy team at privacy@firmabizz.com.

FirmaBizz works best on modern, up-to-date browsers:

• Chrome (version 90+)
• Firefox (version 88+)
• Safari (version 14+)
• Edge (version 90+)

We recommend using the latest version of your preferred browser for the best experience. JavaScript and cookies must be enabled. Internet Explorer is not supported.

Try these troubleshooting steps:

1. Check your email and password: Make sure you're using the correct credentials. Passwords are case-sensitive.
2. Reset your password: Click "Forgot Password?" on the login page to receive a reset link.
3. Clear browser cache: Sometimes cached data causes login issues. Clear your browser cache and cookies.
4. Try a different browser: Switch to another supported browser to see if the issue persists.
5. Disable browser extensions: Ad blockers or privacy extensions sometimes interfere with login.
6. Check your internet connection: Ensure you have a stable internet connection.

Still having issues? Contact our support team at support@firmabizz.com and we'll help you immediately.

Yes! FirmaBizz is fully responsive and works on smartphones and tablets. You can start a form on your phone, save your progress, and continue on your computer later (or vice versa). However, we recommend using a desktop or laptop for the best experience, especially when reviewing your completed form and gathering supporting documents. The larger screen makes it easier to review details carefully and ensure accuracy. Mobile is perfect for answering questions on-the-go, while desktop is ideal for final review and download.

Our AI is designed to understand natural language, but if it has trouble:

• Rephrase your answer: Try explaining in a different way or providing more detail
• Use the help button: Click the help icon next to each question for examples and clarification
• Skip and return: Skip the question temporarily and come back to it later
• Edit directly: In the review stage, you can edit any field directly without going through the AI
• Contact support: Email us anytime — we respond within 24 business hours

The AI learns from every interaction, so it's constantly improving. Your feedback helps us make it better for everyone.

No legitimate service can guarantee USCIS approval. Immigration decisions depend on many factors including:

• Your eligibility for the benefit you're seeking
• The supporting documentation you provide
• Current immigration laws and policies
• Individual officer discretion at USCIS

What we can do is complete your forms based on the information you provide, format them to follow official USCIS form layouts, and error-check them before you download. We cannot guarantee any outcome, and the final decision is always up to USCIS. If your case is complex or you have concerns about eligibility, we recommend consulting with an attorney or an accredited representative.

USCIS processing times vary significantly by form type and service center. Current estimates (as of 2026):

• I-90 (Green Card Renewal): 8-12 months
• N-400 (Naturalization): 10-14 months
• I-130 (Family Petition): 12-24 months
• I-485 (Adjustment of Status): 12-30 months
• I-765 (Work Authorization): 3-8 months

These are estimates and can change. Check current processing times on the USCIS website. Premium processing (available for some forms) can expedite review to 15 business days for an additional fee.

It depends on your situation. FirmaBizz is perfect for straightforward cases, but consider consulting an attorney if you have:

• Previous immigration violations or denials
• Criminal history or arrests
• Prior deportation or removal proceedings
• Complex family situations (prior marriages, children from different relationships)
• Extended time outside the U.S. while holding a green card
• Inadmissibility issues (health, security, public charge concerns)
• Employment-based cases requiring labor certification

For simple, straightforward applications (renewals, basic family petitions, work authorization), many people use FirmaBizz to prepare the forms themselves. When in doubt, you can prepare with FirmaBizz and consult an attorney for review before you file.

After mailing your completed application to USCIS:

1. Receipt notice (2-4 weeks): USCIS sends Form I-797 with your receipt number to track your case
2. Biometrics appointment (if required): You'll receive a notice to visit an Application Support Center for fingerprints and photos
3. Request for Evidence (if needed): USCIS may request additional documentation to support your case
4. Interview (for some applications): You may be scheduled for an in-person interview at a USCIS office
5. Decision: USCIS will mail you an approval notice, request for more evidence, or denial letter

Track your case status online using your receipt number at egov.uscis.gov/casestatus. We also provide a tracking guide with your completed application.